Privacy & Terms

What we collect

Try-on photos & facial features. When a customer uses AI Try-On at a kiosk, the photo they take or upload — and the facial features within it (biometric data) — are captured solely to render a virtual try-on preview of the selected piece. Face capture is always optional, never bundled with other terms, and requires separate explicit consent.

Demo requests. When a store books a demo, we store the name, store, city, contact number, and any message provided — used only to arrange the demo. It is never shared with other stores or third parties.

How it is processed & stored

Try-on images are generated using Google Vertex AI / Gemini. Data is processed and stored in the India region. We do not sell personal data or use it to identify individuals. Captured try-on photos — and the biometric facial features within them — are retained for up to 90 days and then permanently and automatically deleted. A customer can request earlier deletion at any time (see Your rights), and we re-request consent before this period lapses.

Your rights

Customers may decline face capture and still browse the full catalogue. Anyone may request deletion of their data at any time — at a kiosk, ask a member of staff; otherwise email us below. Consent is re-requested whenever our policy materially changes.

Terms of service

TryGehna provides in-store and online virtual try-on, live customisation, and AI photoshoot tools for jewellery retailers. Rendered previews are illustrative and may differ from the physical piece. The service is provided as-is; availability and features may change.

Contact

Questions, data requests, or grievances: hello@trygehna.com.